Inside look into successful design shop
A List Apart is running a great article by Simon Collision, a driving force behind http://erskinedesign.com/. Simon gives an intimate account of how his shop began with just two people, ran into the traps and pitfalls indemic to such a venture, but then systematically overcame them with clear vision and sound operating priciples to move past the problems and grow to (what seems to be) a very successful six person shop. As half of a small business myself I closely identify with the challanges and am inspired by Erskine's solutions.
Read the full article here: http://www.alistapart.com/authors/c/simoncollison
Here's a video interview with Simon that looks interesting but is too long for me to watch right now because I'm eye-brows deep in one of the pitfalls that stems from setting out on the frontier: avoidance stemming from stress resulting in a dual whammy of lack of setting of clients expectations and allowing projects to run far over schedule due to lack of client engagement: http://www.colly.com/comments/starting_from_the_beginning/
Update: If you like the article on alistapart and are hungering for more check out the 9 part writeup on the Erskine website. Simon has a great passion for what he does and puts it out there with fearless abandon. If I had a hat I would tip it to him.